Shadowfax, India’s leading crowdsourced tech-enabled platform for last-mile deliveries, has announced its second COVID care program for all its rider partners. Since its inception, Shadowfax’s core focus has been the wellbeing and growth of its partner community, while also ensuring the best delivery experience for its customers, safely. The company continues to be immensely invested in supporting its 100,000+ rider partner network, from implementing and enhancing safety measures to providing financial and medical assistance during this time of crisis.
Talking about the initiative, Abhishek Bansal, CEO and Co-Founder, Shadowfax said- “At Shadowfax, we are fanatic about building a stringent and safe customer experience process. We have implemented policies to ensure that our network partners stay protected and in turn, the entire delivery cycle is guarded. We have built state of the art technology to keep a tab on the spread of infection among our rider partners. Also, more than 95% of our network is fully vaccinated and for the others, we have been making required arrangements to help them get their doses at the earliest.”
In the past year, Shadowfax encouraged riders to get vaccinated, arranged vaccination drives, and introduced COVID benefits. In addition to promoting delivery partner hygiene practices, the company implemented several safety measures like “mask selfie”, no-contact delivery, etc. to safeguard both customers and riders. All important information regarding safety protocols, testing, medical aid, doctors, hospitals, emergency contacts, financial aid, etc. is readily available on a dedicated section on Shadowfax Super App. In addition to a helpline number for riders, Shadowfax has also deployed a task force for vaccination and testing assistance.
Shadowfax offers its services to a number of top E-Commerce and FMCG brands in India including D’Mart, Big Bazaar, Swiggy, Flipkart, Zomato, Big Basket, ITC, Hindustan Lever, Fortis, among others. The company has 10 lakh registered users, 100,000 daily active users, 2 crore monthly deliveries and services 7,000 pin codes in 700 cities across India. On the back of a fast-growing base of 100,000+ rider partners, Shadowfax serves over 170 enterprise clients across 700+cities, delivering over 1 million orders every day. The company has marquee investors including 8 Roads, IFC, Flipkart, Mirae Assets, NGP Capital and Qualcomm.
